Managers and PAs

Personal Assistant

Recruitment and selection

At Rangeford Care we have a rigorous recruitment and selection procedure which meets the requirements of legislation, equal opportunities and anti-discriminatory practice. In particular we look for staff with the right skills and attitude and always take up written references and undertake disclosure and barring checks (DBS).

Requirements of the job

All Rangeford Care employees are provided with written job descriptions identifying their responsibilities and accountabilities and are issued with a copy of Rangeford Care’s Employee Handbook. All our staff will be smartly presented , wear a Rangeford Care uniform and a name badge.

Training and development

PAs are appropriately trained to meet the client’s personal care needs.

We have a structured induction process and comprehensive training programme which is designed to meet workforce training targets. Our induction process includes shadowing an experienced PA prior to taking responsibility themselves for the provision of personal care services and working alone in your home. This also includes a thorough local induction, familiarisation with policies and procedures.

Our PAs receive training on all Health and Safety requirements including manual handling, prior to
working alone. Training and development requirements are reviewed annually at each PAs appraisal.


All our PAs are competent to undertake the activities for which they are employed and responsible. Newly appointed PAs who do not hold a relevant care qualification are required to demonstrate their competence and register for a relevant NVQ in care within the first six months of employment.

All PAs are required to complete the care certificate within their probationary period.

Supervision and Appraisal

All PAs receive regular supervision and have their standard of practice appraised annually.

PAs meet formally with their manager to discuss their work on a regular basis. We will undertake direct observation of them delivering care, at the home of clients they regularly work with. We will ask the client’s permission beforehand, if we plan to undertake an observation at their home. In addition, staff undergo formal appraisal each year to review their performance and their on-going training and development needs.